RIGHT OF RETURN
Qhis is a purely informative section and summarizes what is exhaustively regulated in the General Conditions of Sale.
If you have purchased a product on our site, you can exercise the right of withdrawal, that is to decide to return the product, without having to provide any reasons and without any penalty, within 14 (fourteen) days from the acquisition of physical possession of the package. containing the ordered product.
EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL
You will not be able to exercise the right of withdrawal in the cases provided for in Article 59 of the Consumer Code, for example in the case of the purchase of clearly personalized goods.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL
If you want to exercise the right of withdrawal in relation to the purchase of products that do not fall within the exclusions provided above, you must inform Forme srl of your intention to withdraw from the contract, by sending a communication by registered letter with return receipt. sent to the address: Via Quingenti 30, 43123 - Parma. To this end, you can use the withdrawal form provided for in Annex I part B of the Consumer Code, with the following content:
- Recipient: Forme S.r.l., Via Quingenti 30, 43123 - Parma:
Hereby, the undersigned __________ notifies the withdrawal from the purchase contract for the following goods: [enter a description of the products purchased, MANDATORY indicating the order number], ordered on _________ (or received on __________) and asks:
reimbursement of the amount paid for the returned products, by crediting the relative amount through the payment method used;
- Name, Surname, Address of the Customer
- Client's signature (only if the form is notified in paper version)
HOW TO RETURN PRODUCTS
Products must be returned in their original packaging and must arrive "as new" without any damage to the Product or to the Product packaging. The products must be returned to Forme srl, without undue delay and in any case within 14 (fourteen days) from the date on which you communicated to Forme srl the decision to withdraw from the contract.
The Products must be returned to Forme srl in their substantial integrity, with their original packaging, accessories, instructions for use and anything else provided with them, by post to the following address:
VIA QUINGENTI 30
Forme srl accepts only parcels or registered mail addressed correctly.
In accordance with the provisions of Article 57, paragraph 1, of the Italian Consumer Code, you will have to bear the return costs.
REFUND IN CASE OF WITHDRAWALOnce the right of withdrawal has been exercised, within the terms and according to the procedures provided for the return of the products, you will be able to obtain a refund of the amount paid for the returned products, by crediting the relative sum through the payment method used, or a voucher. discount for making a purchase of the same amount on the site.
The refund of the product price will take place within 14 days of receiving your notice of withdrawal. Forme srl may withhold the refund until it has received the return of the products covered by the canceled order or until you have demonstrated that you have returned the products, depending on which situation occurs first.
If the returned products show damage or signs of wear deriving from unnecessary handling to establish the nature, characteristics and functioning of the same, Forme srl may withhold from the refund an amount corresponding to their decrease in value.
For more information on the right of withdrawal, see art. 11 of the General Conditions of Sale.